Small business is – quite frankly – big business. The Small Business Administration identified that there are more than 28.2 million businesses operating in the United States as of March 2014, with about 63% of new jobs being created from small businesses between 1993 and mid 2013. Of these 28.2 million businesses, most are "self-employed" – making up about 3/4 of the U.S.'s total businesses. Meanwhile, approximately half of small businesses survive five years or more, many of which make up your local coffee shops, favorite local boutiques, preferred chiropractor or local service company.
When you consider how many small businesses surround you in your everyday lives, it is impressive to think about the amount of time, commitment and labor these hard working individuals contribute to make their businesses both come to life and stay alive.
Customers assume that pricing will automatically be higher at a small service company vs. a corporate owned service company, as well as they dismiss the perks that many small businesses offer such as customer care, inventory assortment and community support. However, did you know that many of these misconceptions about small businesses are just that… misconceptions?
Smaller service companies have the same access to vendors as big box stores do, therefore if you need an item and it's not available in their store, it's likely they can get in touch with the vendor right away and try and order it for you right away. Of course, there are always exceptions, but most small service company owners are eager to go above and beyond in their customer service support and this is just one way they can do so for their customers.
Customer service is more personalized, hands-on and noteworthy from smaller service companies. Again, there are exceptions to every rule, but generally speaking you should expect that a smaller service company will deliver stronger customer service. Their personal commitment to their business certainly helps in these efforts, but even from their collective team – no matter how small or large it is – typically stronger customer care is experienced. Among the reasons why is that they have a more hands-on role within the company, therefore building a stronger sense of care for the job they do. Additionally, smaller service companies are more flexible in their customer support – with a willingness to bend rules if necessary (such as alter a return policy) or deliver VIP treatment when least expected. While every business is different, what also makes customer care among small service companies more valuable is just that – being different.
Local service companies are more likely to give back to your community. Beyond actual dollars being kept within your local community – which is significantly higher when dollars are spent at a local service companies vs. a corporate one – small service company owners are also more likely to "do good" for your community, as well. Small businesses deliver community character and economic advantages to the town they are positioned in, but also strengthen partnerships among neighbors, residents, other small business owners, community leaders and even schools by offering social and economic relationships. Many also support local causes, creating even more good within a community.
What is the family business?
A family-owned business may be defined as any business in which two or more family members are involved and the majority of ownership or control lies within a family. Family-owned businesses may be the oldest form of business organization. Family owned businesses are economic powerhouses that drive local, national, and global economies.
Beware of the larger service companies rolling up to your door with a fleet of vehicles and too many employees to keep track of. Most all of the time someone has to pay for the new fleet of vehicles and cost associated with staffing a larger company and that someone is YOU!!