Posts by Editor

Got called to job today almost immediately behind another company.

The call was for no AC, upon arrival I was informed that the other company that was there could not find a leak and added dye and leak stop to "fix" the system. It was obvious to us that the evaporator coil was never leak tested, as the customers personal belongings were still stacked in front of the access panel to the coil, and the customer verified that they had not gone near that area.

Moving on, the leak was easily found and repaired in the evaporator area. System pumped down and vacuumed checked for no further leaks. We handed the owner a bill for 2/3 less than the first company that failed to make any lasting repair. They were supposed to be a "PRIORITY" customer ,but still got the shaft for being enrolled in that program anyway.

So glad we were able to help and resolve this issue for our customer.

Matt

Thanks,
Matt Burt
Comstock HVAC, Inc.
http://www.cstock.biz
585-374-8764

We got a call from a customer who was using another company…….

They were called out for no AC on a Sunday. Did not correct the problem, and told the customer that the wrong gas was in his system and had to be replaced. After much confusion it was realized that the company was working on the wrong condensing unit, that’s the compressor side of the AC system and is located remotely. They then sent a $600,00 + bill for the call. We arrived on scene and located the remote portion of the unit inside the condo. Repaired some faulty low voltage wiring and now all is fine.

You can hear what Jeremy Havens has to say on this in the audio file below, start player then advance, by clicking on the bar, to 14:56 in the recording.